New Concept International Industrial Limited

NCI as we are more commonly referred to has a proven track record in providing a quality service for a reasonable price. The company was founded as a sole proprietorship in 1992 and incorporated as NEW CONCEPTS INTERNATIONAL GROUP in 1998. For the past 16 years we have realized an increase in growth each year without exception. We started our group by providing (on a part time basis only) after hours collection of first party account receivables.  We worked onsite for a utility customer weeknights from 5pm until 9pm and Saturdays 8am until 2pm. Our track record was so impressive our client quickly saw a place for us within their operation handling more back office work and assisting in call center work as needed. We are proud to say that the relationship we started with this client continues today and has grown to the point of 14 active projects requiring over 60 NCI employees working offsite in our Concord location for that one client.

Current and Past Projects

• First party contact of 30/60/90 day customers for payment of past due accounts
• Management and filing all Bankruptcy petitions
• Third party pre-collection for all customers 45 days prior to charge off
• Third party collections for all client owned property damages
• Customer conversions from outside system to our clients system
• Third party notification
• Guarantor processing
• Receivables management follow up (RM-Follow up)
• Complicated order processing
• Customer billing account transfers
• Inbound call center customer calls (Credit calls, outage calls, customer inquiry calls)
• Storm and outage calls
• Customer notifications through automated messaging
• Hard to access meter program
• CIAC accounts

Our list goes on and on. This is a partial list of projects we have worked on to demonstrate our ability to assist you for receivables, collections, or call center work either short term or long term.