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Care, dedication to the proposal of high quality services and products has always been the top priority among the company's strategy. The wide logistic storage platform and central warehouse are the starting point for all products, which are then distributed in Italy and around the world.
An efficient IT service monitors and manages the stocks in order to monitor and guarantee the immediate availability of the items; The automatic order management allows fast evasion and delivery times; The outgoing goods are marked and checked electronically to ensure maximum accuracy; Administrative staff and dedicated customer service are always available to solve quickly any customer needs.
The professionalism of the Rinaldo Franco SpA team, matured over the years and continuously updated, nowadays is synonymous of guarantee for the shop owner and the end consumer.
he efficiency of the know-how is a reference point for the professionals. This is evidenced by the continuing requests for advice that the company receives from the Pet Shop and, in particular by those who are setting up their business or increase their skills.
The showroom in the company offices is set up with a permanent display with all product lines present in the catalog. Our showroom allows customers to touch with their hand the articles and verify the periodic innovations made in the field of grooming. The company invests with particular attention in the field of grooming with a double target, that is for the most experienced professional target, but also providing self-service washing and drying systems.
The sales network
The sales force of Rinaldo Franco SpA consists in more than 50 agents covering the entire national territory, and supported by 3 capitals. Our sales force has been selected over time by the most professional and experienced in the field.
Each shop is regularly visited by our agents and that moment is considered a good occasion to understand customer needs, exchange information concerning market trends, and promote continuity in business relationships, provide the opportunity to present the novelties that are introduced monthly in assortment and promotional initiatives.
All Record agents have an IT service in their Ipad management, in order to manage in real time with our central office in Milan the availability of the products and the status of each order. If you have a shop and want to discover the Record world, contact one of our area agents.